Customer care
Shipping & Returns
Everything you need to know about shipping, delivery, exchanges, and returns.
Shipping
Shipping information
Order processing
Orders are typically processed within 1–2 business days after payment confirmation.
Standard Shipping is typically delivered within 4–7 business days from order confirmation. This estimate includes processing and transit time.
Some items display a different estimated delivery window on the product page. When shown, that product-specific estimate applies to that item.
During new collection launches, holidays, or promotional events, processing times may be slightly extended.
Standard Shipping
Estimated delivery
4–7 Business Days
Expedited Shipping
Estimated delivery
2–3 Business Days
Priority Shipping
Estimated delivery
1–2 Business Days
Tracking
Order tracking
Once your order ships, you will receive a tracking confirmation email containing tracking information and delivery updates.
Track Your OrderUnited States
Where we ship
Marhabu currently ships to addresses within the United States. We do not currently offer international shipping through checkout.
Available shipping methods, rates, and delivery options are shown at checkout based on the items in your order and your delivery address.
Orders containing more than one item may arrive in separate shipments when products are fulfilled from different locations.
Returns & exchanges
30-day return policy
We want you to love your Marhabu jewelry.
If you are not completely satisfied with your purchase, eligible items may be returned within 30 days of delivery.
To start a return, contact support@marhabu.com or use our Contact page with your order number and reason for the return. Please wait for approval and return instructions before shipping anything back.
Once approved, we will provide the correct return destination and instructions. Return locations may vary depending on how the item was fulfilled. Do not send returns to our business mailing address or any fulfillment location unless we specifically instruct you to do so.
For returns due to change of mind, preference, or ordering the wrong item, return shipping costs are the customer's responsibility unless otherwise required by law or stated in your return authorization.
If an item arrives damaged, defective, or incorrect, contact us before returning it. For an approved return caused by our error, Marhabu will provide or cover the appropriate return shipping method.
Return eligibility
- Item received within 30 days
- Original condition
- Original packaging included
- Unworn and undamaged
- Proof of purchase available
Non-returnable items
- Final Sale Items
- Gift Cards
- Personalized or Custom Products
- Items showing signs of wear
Exchanges
Exchanges
If you received a damaged or incorrect item, please contact our support team and we will gladly assist with an exchange or replacement.
Contact SupportIssues
Damaged or incorrect orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery and include photographs of the item and packaging.
Our team will review your request and provide a solution as quickly as possible. For an approved return caused by our error, Marhabu will provide or cover the appropriate return shipping method.
Refunds
Refund process
Return received
Inspection completed
Refund approved
Refund issued to original payment method
Approved refunds are generally processed within 5–10 business days depending on your financial institution.
Questions
Frequently asked questions
How long does shipping take?
Standard orders are typically delivered within 4–7 business days from order confirmation, including processing and transit time. Some items display a different estimated delivery window on the product page; when shown, that product-specific estimate applies.
Do you ship internationally?
No. Marhabu currently ships to addresses within the United States.
Can I track my order?
Yes. Tracking information is emailed after shipment.
How do I start a return?
Contact support@marhabu.com or use our Contact page with your order number and reason for the return. Wait for approval and return instructions before shipping anything back.
Who pays for return shipping?
For change-of-mind, preference, or wrong-item returns, return shipping is generally the customer’s responsibility unless otherwise required by law or stated in the return authorization. For an approved return caused by a damaged, defective, or incorrect item, Marhabu will provide or cover the appropriate return shipping method.
Where do I send my return?
Approved return destinations can vary by fulfillment method. We provide the correct return address and instructions after approving the return. Do not send a return to our business mailing address or another fulfillment location unless we specifically instruct you to do so.
How long do refunds take?
Typically 5–10 business days after approval.
Our promise
Shop With Confidence
We're here to help
Need Help With Your Order?
Our customer support team is here to help.