Customer care
Shipping & Returns
Everything you need to know about shipping, delivery, exchanges, and returns.
Shipping
Shipping information
Order processing
Orders are typically processed within 1–2 business days after payment confirmation.
Standard Shipping is typically delivered within 4–7 business days from order confirmation. This estimate includes processing and transit time.
Some items display a different estimated delivery window on the product page. When shown, that product-specific estimate applies to that item.
During new collection launches, holidays, or promotional events, processing times may be slightly extended.
Standard Shipping
Estimated delivery
4–7 Business Days
Expedited Shipping
Estimated delivery
2–3 Business Days
Priority Shipping
Estimated delivery
1–2 Business Days
Tracking
Order tracking
Once your order ships, you will receive a tracking confirmation email containing tracking information and delivery updates.
Track Your OrderWorldwide
International shipping
Marhabu currently ships to select international destinations.
International customers are responsible for any applicable customs duties, taxes, or import fees required by their country.
Returns & exchanges
30-day return policy
We want you to love your Marhabu jewelry.
If you are not completely satisfied with your purchase, eligible items may be returned within 30 days of delivery.
Return eligibility
- Item received within 30 days
- Original condition
- Original packaging included
- Unworn and undamaged
- Proof of purchase available
Non-returnable items
- Final Sale Items
- Gift Cards
- Personalized or Custom Products
- Items showing signs of wear
Exchanges
Exchanges
If you received a damaged or incorrect item, please contact our support team and we will gladly assist with an exchange or replacement.
Contact SupportIssues
Damaged or incorrect orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery and include photographs of the item and packaging.
Our team will review your request and provide a solution as quickly as possible.
Refunds
Refund process
Return received
Inspection completed
Refund approved
Refund issued to original payment method
Approved refunds are generally processed within 5–10 business days depending on your financial institution.
Questions
Frequently asked questions
How long does shipping take?
Standard orders are typically delivered within 4–7 business days from order confirmation, including processing and transit time. Some items display a different estimated delivery window on the product page; when shown, that product-specific estimate applies.
Do you ship internationally?
Yes, to select countries.
Can I track my order?
Yes. Tracking information is emailed after shipment.
How do I start a return?
Contact our support team through the Contact page.
How long do refunds take?
Typically 5–10 business days after approval.
Our promise
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Need Help With Your Order?
Our customer support team is here to help.